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LyraConnect is a small team with an outsized mission — helping brands understand and win the AI recommendation layer. If you want your work to matter from day one, you're in the right place.

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Operations1 role

Operations Associate

Northwest Arkansas (HQ)·Reports to Implementation Leader

LyraConnect is an AI-native marketing decision platform, purpose built for CPG brands and the retail ecosystem. Our platform runs proprietary demand simulations, targeted and proprietary prompts executed daily across the major AI platforms and AI Assistants, with iterations spanning the occasions and need states that shape a category to reveal how AI responds to shopper need states, which products it recommends, and where a brand is absent from the consideration set. This AI response data, refreshed daily and 100% first-party, flows directly into qualified audiences, validated messaging, and media activation, connecting upstream demand formation to downstream retail conversion earlier than any other channel.

LyraConnect is seeking an Operations Associate to support the execution engine behind our client engagements during a pivotal growth phase. This is a foundational operational role, working closely with leadership across Sales, Strategy, and Engineering to keep client implementations, internal processes, and cross-functional handoffs running smoothly as the company scales. You'll report to the Implementation Leader and partner daily with teammates across the business to turn strategy into execution.

This role is ideal for a builder; someone with sharp attention to detail, energized by ambiguity in a start-up / growth-phase environment, and proactive about spotting gaps and closing them rather than waiting to be asked.

What You'll Do

  • Support implementation execution. Coordinate the day-to-day mechanics of client platform and campaign implementation, ensuring nothing falls through the cracks as accounts move from contract to active delivery.
  • Operationalize cross-functional work. Partner with Sales, Strategy, and Engineering to translate client requirements and internal priorities into clear, trackable action, keeping projects moving and stakeholders aligned.
  • Own the details. Maintain accurate, organized documentation of client implementations, timelines, and deliverables, the reliable source of truth others depend on.
  • Identify and close gaps. Spot process breakdowns, inefficiencies, or missing steps early, and take initiative to fix them rather than escalating and waiting.
  • Build as you go. Help design and refine the operational processes and tools LyraConnect needs as it scales, since much of what this role will own doesn't exist yet in final form.
  • Champion our values. Lead in a way that reflects LyraConnect's values framework: Imagine, Integrity, Initiative, Collaborate, Communicate, Craft.

What You Bring

  • Experience in operations, project coordination, account management, or a related function.
  • Exceptional attention to detail and a strong sense of ownership and follow-through.
  • Comfort operating with ambiguity in a fast-changing, early-stage company where process is still being defined.
  • A collaborative, cross-functional mindset; comfortable working across Sales, Strategy, and Engineering.
  • A proactive, builder orientation: the instinct to notice what needs doing and start doing it.
  • Strong written and verbal communication skills, with a bias toward over-communicating status, blockers, and progress.

LyraConnect, Inc. is an equal opportunity employer.

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